TERMS AND CONDITIONS

If You Do Not Agree

IF THE TERMS AND CONDITIONS CONTAINED IN THIS WEBSITE/APP ARE NOT ACCEPTABLE IN FULL, YOU MUST IMMEDIATELY TERMINATE YOUR USE OF THIS WEBSITE/APP (as the case may be).

Acceptance of Terms

Use of this Website/App (as defined below) is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms“). Your use of this Website/App constitutes your agreement to all the terms and conditions contained herein.

Legal Advice

Information in this Website/App shall NOT be construed as legal advice or legal opinion on any specific law, fact or circumstance, and such information is strictly provided on an ex gratia basis. We do not owe any duty to any person or entity under any law or jurisdiction.

Where there is any statement of law, policies, procedures and practice in this Website/App (including but not limited to Chatbot using artificial intelligence or otherwise), the purpose is strictly to give the visitor a general understanding of the law (subject to errors and/or inaccuracies, as the case may be) and NOT to provide specific advice and any reliance thereon shall be at your sole and absolute risk and peril.

Because the laws, rules, regulations, procedures and policies in Singapore or elsewhere change constantly, and is subject to varying interpretations, the reader is urged to consult professional legal advice regarding the applicability of any points of law discussed at this Website/App to any specific problem. This Website should not be used as a substitute for competent legal advice, and reliance on any statement of law stated herein is strictly at your own risk or peril.

Any opinion expressed in this Website/App is strictly that of its author(s) unless expressly stated otherwise, or credits being specifically stated herein.

Security & Leaking of Information

It is important to note that no data transmission over the Internet can be guaranteed to be absolutely secure. Accordingly, despite our efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, or to or from our Website/App. You acknowledge that you transmit all such information at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.

Loh Eben Ong LLP shall not be held responsible and/or liable for any leakage or interception of such information whatsoever, and you are submitting such information strictly at your own risk. Please do not proceed to transmit any information to us if you do not agree to this condition.

It is also a fundamental condition that in using any of our services via this Website/App, you agree that we do not warrant nor represent that this Website/App is secure or safe, and we have duly warned you of the inherent risks involved in submission of information via the internet or through our Website/App.

Solicitor & Client’s Relationship

Irrespective whether you are our existing client or not, submitting your legal query through our Online Legal Services and/or our web-forms or App-forms does not automatically create a solicitor and client’s relationship, until and unless accepted and notified by us in writing. We reserve the right at our sole discretion not to reply to any query, nor have any responsibility whatsoever to do so at any time.

It is a fundamental term and condition of our engagement that we reserve our rights to discharge ourselves from acting for you at any time and for whatever reasons without any liabilities or responsibilities to you whatsoever, and unless permitted or implied by law, you shall have no claims whatsoever against us.

Notwithstanding such discharge, we reserve all our rights (at law and/or otherwise) to claim against you for all reasonable fees and disbursements for providing professional services to you, and a lien on all files, documents and papers relating to such matters until full settlement of such fees and disbursements.

If you have instructed us to proceed with the legal work through our Online Services or this Website or App or otherwise, in the event that you change your mind of our engagement, we reserve all our rights to claim against you or be indemnified for all abortive costs and or disbursements incurred.

Quotation

Any quotation provided by us to you at your request through this Website or emails or otherwise is strictly:-

  • subject to change without our prior notice
  • subject to errors (clerical, typographical or otherwise)
  • subject to contract; and
  • confidential.

Any request for quotation by you shall be for genuine purposes. By the term “genuine purposes“, it means that you genuinely intend to engage a law firm or law practice in Singapore to act for you in your legal matters. If any request is not for genuine purposes, we reserve our absolute right in revealing to the relevant authorities, bodies or organisations your Internet Protocol (IP) address and other available particulars.

In requesting for our quotation, you warrant, undertake and confirm that all information and particulars provided by you to us (in whatever form) are true, correct and accurate, and you shall indemnify us for all losses and damage resulting from your providing false and/or inaccurate information.

As all quotes are given to you in consideration of your agreement to keep such information confidential, you hereby warrant, undertake and agree not to reveal, forward, copy or disclose our quotation (whether oral or written) to other law firms in Singapore (directly or indirectly) without our prior express written consent.

Linked Sites

While visiting this Website/App, you may leave this Website/App and enter various independent websites. Loh Eben Ong LLP is not responsible for either the contents or the nature of the linked sites. Nothing contained in this Website/App should be construed to constitute a recommendation or endorsement of any product, service or site. These web-links are provided strictly as a matter of convenience to the public.

If you are the owner of any linked site (or any part thereof) listed in this Website and object to our listing of the same, please email us and we will remove your linked site from this Website/App as soon as we have been notified.

No Warranty and Disclaimers

Whilst we have made every effort to ensure the accuracy and clarity of the information presented in this Website, we cannot be held liable for any errors, mistakes, misstatement, misrepresentation or inconsistencies for whatsoever reason. Please note that the information in this Website/App is subject to change without notice. Our charges, if quoted on this Website/App for any of our our products or services are subject to change without notice and subject to contract.

Loh Eben Ong LLP is providing this site on an ‘as is’ basis and makes no representations or warranties of any kind with respect to this Website/App or its contents and disclaims all such representations and warranties. In addition, Loh Eben Ong LLP makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this Website/App. The information contained in this Website/App may contain technical inaccuracies or typographical errors. All liability of Loh Eben Ong LLP howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Loh Eben Ong LLP disclaims all responsibility for any loss, injury, claim, liability or damage of any kind resulting from, arising out of or in any way related to (not exhaustive):-

  • Any errors in or omissions from this Website/App and its contents, including but not limited to inaccurate or wrong legal information; technical inaccuracies and typographical errors;
  • Leakage or interception of information submitted to us via this Website/App or the Internet;
  • Any third party websites or contents therein directly or indirectly accessed through our Website/App, including but not limited to any errors in or omissions therefrom;
  • Usage of the services in this Website/App;
  • Messages posted in any discussion forum, chat room and/or the like assessed through this Website/App;
  • Forms, specimens and/or precedents provided for in this Website are subject to errors and inaccuracies;
  • Any news, articles and/or stories provided via third party sources.

SUBJECT TO “OUR GUARANTEE POLICY“, IN NO EVENT SHALL LOH EBEN ONG LLP’s TOTAL LIABILITY (WHICH IS DENIED) TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION [WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE] EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR USING THIS WEBSITE/APP.

Intellectual Property Rights

All original contents, designs, layouts, forms, web-forms, trademarks, trade names and/or graphics found in this Website/App belongs to Loh Eben Ong LLP, a Singapore Law Firm and Singapore Lawyers.

All brand names, websites, domain names, app names and product names (if any) referred to in this Website/App are trademarks or trade names or copyrights or such other rights (as the case may be) of their respective holders.

All links from this Website/App are included on the basis of good faiths, and shall not be construed as Loh Eben Ong LLP’s intention to claim any interests or rights over such links, sites, trademarks or other intellectual property rights over the rightful owners. If for any reason you are the owner of any such right and object to its inclusion in this Website/App, please inform us immediately.

Reproduction of part or all of the contents in any form is strictly prohibited. None of the content of this Website/App may be copied or otherwise incorporated into or stored in any other web site, mobile app. electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other). For the avoidance of doubt, framing of this Website/App or any part of it is not permitted without our express written permission.

Personal Data, Privacy & Anti-Spam Policies

By accessing this Website/App or using any of our services through this Website/App, you agree to the terms and conditions contained in Personal Data Protection and Privacy Policy.

We will use our best endeavours to safeguard the privacy of our users, including their email addresses, personal contact numbers and particulars. In accessing our Website/App (or any part thereof) or using any of our services, your IP address may be recorded for recording purposes. We do not intentionally reveal any information regarding our users to any third parties, unless the users expressly consent thereto.

You may receive occasionally (or regularly) e-mail messages (including e-newsletters) from us on matters which we consider may be of interest to you or relating to information concerning Loh Eben Ong LLP and/or this Website/App or related websites. These e-mail messages are not spam or junk mails, and are sent on a bona fide basis, and if for any reason you do not wish us to send you any further email, please inform us immediately. We respect your privacy.

As our domain(s) and web presence are established on the internet for many years, spammers may have illegally used our email addresses for spam/illegal purposes, and kindly verify the source of such purported email (apparently form our domain) before responding or acting thereon. Please exercise caution when responding to emails purported to originate from any of our domains.

Definitions

In this Terms, the term “Website” or “App” (as the case may be) used or referred to herein shall mean this site/domain/mobile app that you are assessing now, and includes (but not limited to) LAW.com.sg, DeedPoll.sg, Wills.sg, Probate.sg, SGDivorceLawyers.com, SGProperty Lawyers.com, SingaporeNotaryPublic.com, and SG Lawyers mobile app (as the case may be) or such other websites or domains or mobile apps operated by Loh Eben Ong LLP or any of their partners, agents, affiliates, together with all rights attached thereto. The term “Loh Eben Ong LLP”, “we” or “us” used or referred to herein shall mean Loh Eben Ong LLP, a Singapore Law Firm, or any of its partners.

Our Guarantee Policy – Online Legal Services – IMPORTANT

Check All Particulars Upon Receipt of Completed Document: It is of paramount importance that immediately upon receipt of the completed or executed document that you check all particulars and details stated therein are correct and accurate, and inform us of any error contain in the document within seven (7) days from the date of receipt.

Check All Particulars Before Signing Document:

  1. When you are attending at our office or other appointed location to sign the document, it is of paramount importance that you check the accuracy of all details, particulars and contents of the engrossed document prior to signing the same, and notify us immediately of any error or inaccuracy.
  2. We will amend the document immediately whether the error or inaccuracy is due to our error or not. For avoidance of doubt, after you have checked the engrossed documents, and failed to discover or notify us of any mistake, error or inaccuracy and proceeded to sign the same, then it shall be deemed that any error or inaccuracy subsequently discovered in the executed document is not due to our fault or negligence or mistake.

Our Errors:

  1. Subject to the foregoing, if we make a spelling mistake with the names or addresses or any typographical error on the document, we will correct the same without any charge provided you notify us within seven (7) days from the date of receipt of the completed or executed document.
  2. You unconditionally agree to attend at our office (or otherwise, as the case may be) at your own expense to sign the document in the presence of our solicitor (or otherwise, as the case may be) at a mutually agreed appointment date and time.

Subject to the foregoing, if the completed or executed document cannot be used for the specific purpose due to our error or mistake and provided you inform us of the same within seven (7) days from the date of receipt of the completed document, we will give you a full refund within twenty-eight (28) days of being notified or prepare a fresh set of document for your use without charge. However, this refund excludes disbursements paid to third parties on your behalf, such as Singapore Academy of Law (SAL) for Notarial services. This is the limit of our liability to you, and you waive all other rights you may have against us at law or otherwise.

The terms under this heading are currently applicable for Deed Poll, Will, Power of Attorney, Lasting Power of Attorney and Trade Mark’s and other services offered under this Website/App.

If You Are Not Agreeable to above terms under this heading, Please Do Not Proceed to use our Legal Services.

Abortive Costs

Upon your engagement of our service, such as (but not limited to) Deed Poll, Will, Lasting Power of Attorney and Power of Attorney, we will proceed to prepare the document in accordance with your instructions in advance of your schedule appointment date.

If you cancel our engagement after we have prepared the document or failed to attend at our office within fourteen (14) days from the date of our engagement or your online submission or the scheduled appointment date (whichever is the later), we have the right to charge you an abortive fee of eighty percent (80%) of the quoted fee (if it can be determined) or such reasonable fee as may be determined by us. Our production of a copy of the document shall be deemed as conclusive evidence that we have prepared the document.

If you have engaged us, but failed and/or neglected to follow up with us on your matter either by subsequent instructions or correspondences within 4 weeks from our last meeting or correspondence (as the case may be), then we shall be entitled to proceed to charge abortive costs and disbursement, including setting off wholly or partially any deposit paid.

Translation 

If the Website / App provides translation into a non-English language through clicking of a flag, or selection from a dropdown list of languages,or other modes, please note that this service (if provided) is strictly for informational or guidance purposes, and the translation may not be correct or accurate, and the translated meaning may be distorted. The translation is through 3rd party online translation service such as Google Translate, and we do not represent and/or warrant that the translation is correct and accurate, and your reliance thereof will be at your own peril. Please note that translation service is a complex work and requires an experienced qualified human translator in a particular language to provide such a service, and even then, such translated work may not be 100% accurate or correct.

Jurisdiction

The terms and conditions contained in this Terms, or any matters or issues relating to this Website/App shall be subject to the exclusive jurisdiction of the Courts in the Republic of Singapore, and shall be governed by Singapore Laws.

Severality

If any term or condition contained herein is or may become under any written law, or is found by any court or administrative body or competent jurisdiction to be illegal, invalid, prohibited or unenforceable, than:-

  • such term or condition shall be ineffective to the extent of such illegality, voidness, invalidity, prohibition or unenforceability; and
  • the remaining terms or conditions herein shall remain in full force and effect.

Visitor’s Indemnity and/or Obligations

In consideration for your use of and access to this Website/App, you agree that in no event will Loh Eben Ong LLP, its webmasters, related entities, its content providers or any other party involved in creating, producing or delivering this Website/App, be responsible or liable to you or entity in any manner whatsoever (including, but not limited to, persons who may use or rely on such data or materials or to whom such data and materials are furnished) for any loss, damage (whether actual, consequential or punitive), injury, claim, liability, or other cause of any kind or character whatsoever based upon or resulting from any information provided in this Website/App, or arising from any decision made or action or non-action taken by you or any other person in reliance upon the information provided through this Website/App, even if you advise Loh Eben Ong LLP of the possibility of any claims or damages.

You, as a visitor and/or user of this Website/App, agree to defend, indemnify, and hold harmless Loh Eben Ong LLP, its webmasters, the partners, employees, and agents from and against all claims, damages, losses, costs, and expenses (including solicitors’ fees) arising out of your use of this Website/App, or arising out of any violation of laws or these terms and conditions committed by you, including, without limitation, any communication by you which is claimed to be defamatory, obscene or otherwise unlawful, or which is claimed to violate the copyright, trademark, proprietary or other rights of third parties.

Copyright © Loh Eben Ong LLP. All Rights Reserved

Version Date: 7 October 2021

Past Version Dates: 26 August 2017; 17 February 2016; 1 February 2015, 28 September 2017